Cancellation Policy
NikEra Clean understand that plans can change and sometimes it's necessary to cancel an appointment. Our cancellation policy is designed to be fair and flexible for both our clients and our cleaning team.
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If you need to cancel or reschedule an appointment, we ask that you please give us at least 48 hours' notice. This will allow us to adjust our schedule and to offer the appointment to another client.
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If you cancel or reschedule an appointment with less than 48 hours' notice, we will charge a fee to cover our costs. The fee amount will depend on the amount of notice given and the extent of the scheduling changes.
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For recurring cleaning services, we require a minimum of 48 hours' notice for cancellation or rescheduling, to avoid any charges.
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For move-in/move-out cleaning and deep cleaning services, we require a minimum of 72 hours' notice for cancellation or rescheduling, to avoid any charges.
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If the cleaner arrives at the scheduled time and is unable to gain entry or access to the property, a cancellation fee may apply.​
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We appreciate your understanding and cooperation with our cancellation policy. If you have any questions or concerns, please do not hesitate to contact us.
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Complaint Policy
NikEra Clean Complaint Policy
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1. Purpose: Our goal is to provide excellent cleaning services and to handle any complaints quickly and fairly.
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2. Scope: This policy applies to all customers who are dissatisfied with our cleaning services or how we handle their personal information.
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3. How to File a Complaint
If you have a complaint, you can reach us through:
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Email: info@nikeraclean.com
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Phone: 914-619-5152
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Online: Via the contact form on our website.
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Mail: PO Box 994, Ossining, New York 10562
When filing a complaint, please include:
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Your name and contact info.
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A description of the issue.
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The date of the service.
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How you'd like us to resolve the problem.
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4. Acknowledgment: We will respond to your complaint within 2 business days to confirm that we’ve received it and are looking into the issue.
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5. How We Handle Complaints
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Service Complaints: We’ll investigate the issue and try to resolve it within 5 business days. This might include offering a re-clean, a discount, or other solutions.
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Data Complaints: If your complaint is about how we’ve used your personal information, we’ll review it and aim to respond within 10 business days.
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6. Confidentiality: Your information will be kept private, and only used to help resolve your complaint.
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7. Escalation: If you're not satisfied with our response, you can contact our Manager at nickesha@nikeraclean.com
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For more information, please visit www.nikeraclean.com or contact us directly.
Thank you for choosing NikEra Clean LLC!
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SMS Opt-In
SMS Opt-In Data Terms and Conditions
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By opting in to receive SMS messages from NikEra Clean LLC, you agree to the following terms and conditions:
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1. Consent to Receive Messages: By providing your mobile number and opting in to receive SMS messages, you consent to receive informational and promotional text messages from NikEra Clean LLC at the number provided. Standard messaging rates may apply. SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.
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2. Frequency of Messages: You may receive periodic SMS messages regarding updates, promotions, appointment reminders, and other relevant information related to our cleaning services. Message frequency may vary.
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3. Opt-Out Instructions: You may opt out of receiving SMS messages from NikEra Clean LLC at any time by replying "STOP" to any message you receive. You will then no longer receive SMS messages from us, except for the confirmation of your opt-out request.
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4. Data and Privacy: We respect your privacy and will not share or sell your personal information, including your mobile number, with third parties. Please refer to our Privacy Policy for more information on how we collect, use, and protect your data.
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5. Support: For support or assistance regarding SMS messages, you can contact us at 914-619- 5152.
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6. Changes to Terms: NikEra Clean LLC reserves the right to update or modify these SMS opt-in terms and conditions at any time. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.
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7. Additional Terms: These terms and conditions are in addition to any other agreements or terms governing your use of our services.
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By opting in to receive SMS messages from NikEra Clean LLC, you acknowledge that you have read, understood, and agree to these terms and conditions.
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For more information, please visit www.nikeraclean.com or contact us directly.
Thank you for choosing NikEra Clean LLC!
NikEra Clean LLC
PO Box 994, Ossining, New York 10562
(914) 619-5152
www.nikeraclean.com
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Privacy Policy
Privacy Policy
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This Privacy Policy describes how NikEra Clean LLC ("we," "us," or "our") collects, uses, and discloses personal information when you visit our website or use our cleaning services.
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Information We Collect
1. Personal Information: When you book our cleaning services or create an account with us, we may collect
personal information such as your name, email address, phone number, and home address.
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2. Payment Information: If you make payments for our services online, we may collect payment card information such as credit card number, expiration date, and billing address. However, we do not store this information on our servers. It is securely processed by our payment service provider.
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3. Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on each page.
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4. Communication: When you contact us via email, phone, or through our website, we may collect any information you provide to us during the communication.
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How We Use Your Information
1. Providing Services: We use your personal information to deliver our cleaning services, including scheduling
appointments, sending reminders, and communicating with you about your bookings.
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2. Customer Support: We may use your information to respond to your inquiries, provide customer support, and address any issues you may have.
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3. Marketing: With your consent, we may send you promotional emails or SMS messages about our services, special offers, or upcoming promotions. You can opt out of receiving marketing communications at any time.
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4. Improving Our Services: We analyze usage data to improve our website, tailor our services to your preferences, and enhance the overall customer experience.
Information Sharing.
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We do not sell, trade, or rent your personal information to third parties. Your data is used solely for providing and improving our products and services, as well as for customer service.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
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Your Rights
You have the right to access, update, or delete your personal information held by us. You can also request that we restrict the processing of your information or object to certain processing activities. To exercise these rights, please contact us using the information provided below.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.
Contact Us
If you have any concerns or complaints regarding our handling of your personal information, we want to address them promptly and thoroughly.
Here's how you can make a privacy-related complaint:
NikEra Clean LLC
PO Box 994, Ossining, New York 10562 (914) 619-5152
info@nikeraclean.com www.nikeraclean.com
Information to Include when making a complaint:
Please provide the following details:
- Your name and contact information (email or phone number). - A description of your concern or the nature of your complaint. - Any relevant details or evidence that supports your complaint.
Review Process:
Upon receiving your complaint, NikEra Clean LLC will:
- Acknowledge receipt of your complaint within 5 business days.
- Conduct a thorough investigation into your concerns.
- Provide you with a written response detailing the outcome of our investigation and
any steps we will take to address your complaint.
Further Action:
If you are not satisfied with our response, you may have the right to escalate your complaint to a regulatory authority, such as:
- The Office of the Privacy Commissioner in your jurisdiction. - Other relevant regulatory bodies as applicable.
We are committed to resolving all privacy complaints promptly and fairly. Your trust is important to us, and we take your privacy seriously. Thank you for bringing any concerns to our attention.
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